wedding venue illustration, cards & art

small print and privacy

Terms & Conditions

Please review the following Ts & Cs; in placing an order with Angelkin Cards, you are agreeing to the following:

 

Deposit & Payment

A part payment of £120.00 (made up of a non-refundable deposit of £30, plus second payment of £90) is invoiced for, and required prior to any artwork commencing. The balance of payment is due once you have approved final proofs.

Bank transfers are the preferred payment method. My BACS details will be provided on all invoices.

Cancellations, Refunds & Replacements

In the event of an order being cancelled by you, Angelkin Art will not refund any money once artwork has started. Printing will commence once final approval has been given by you. If you have any issues regarding the quality of the print, or any missing items, please contact me within 7 days and I will immediately seek to rectify.

 

Proofing

For invitations you will be firstly be provided with the illustration of yourselves drawn as the happy couple. If you require any minor changes to this drawing (that aren’t significantly different to your instructions given in the booking form), these are included in the initial cost. Any additional changes made out with the instructions given by you in the booking form, will be subject to additional hourly costs.

 

Once you are 100% happy with the illustration of you both, the rest of the design process will follow, with PDF digital proofs being provided for each item of stationery ordered, via email. It your responsibility to check all proofs are accurate before signing off the design for print.

 

Please carefully check for any errors with spelling or grammar, and also make sure information such as dates, times, names are correct. Please also check the illustrations thoroughly to ensure they are 100% perfect. I recommend proofing items on a large screen such as a PC, laptop or tablet, please do not proof on your phone! You must sign off the final proofs by email, confirming you have checked the proofs and are happy for said items to go to print.

Due to the bespoke nature of the design work, no refunds will be given if any errors have been identified after a proof has been signed off and sent to print. Any reprints will incur additional costs. Please note that your screen colour can differ when printed and although colours are matched as best as possible sometimes there are slight differences. Any changes required to the wording must sent by email and a new proof will be sent to be signed off prior to printing.

 

Proofing On the Day Items

If you are providing names for a table plan, or specific wording for an item it is your responsibility to ensure all spelling is correct before supplying this to me in a word or excel format. There will be the opportunity to proof the items prior to print and make one set of changes. Further sets of changes will be subject to additional hourly costs. Printing will commence once final approval has been given by you. Any reprints will incur additional costs.

 

Envelopes

All Angelkin Cards' stationery come with matching envelopes. They are designed to be classed as a 'Letter' for postage. RSVP cards are postcard style – with the return address printed on the reverse, with no envelope.

 

Prices

Prices are reviewed annually. However, there will be no price changes on confirmed orders.

 

Copyright

Angelkin Art (Hayley Fallows) maintains the copyright for all design work, and it cannot be reproduced or copied in any way without written permission. It is an infringement of copyright to copy in full or part any designs shown on my cards, sketches, website, brochures, photographs & any other promotional materials. Legal action will be taken if this occurs.

 

Collection or Shipping

All items can be collected from my Elderslie base free of charge. If you would like items to be posted, all orders are sent either via courier or Royal Mail, and are fully tracked and insured. If there are any problems once items are delivered, please contact me within 48 hours of receiving the items.


Delivery cost will be calculated at the time of ordering and is based on the size of order to provide the most cost effective yet secure service.


Delivery prices are for orders placed in one go; staggered orders will be charged for each parcel sent.


UK mainland only (please enquire for deliveries elsewhere).

 

Marketing
I reserve the right to use and share all of the designs for marketing purposes on social media, website, in print, and at shows and exhibitions. Sensitive personal information, such as addresses will not be shown.

 

Address

Trading address: 46 Glenpatrick Road, Elderslie, Renfrewshire, PA5 9AE. Visits & appointments must be pre-arranged.

 

Website

The content of my website is subject to change without notice. The material used within my website is owned or licensed to Angelkin Art and cannot be reproduced, in accordance with copyright law.

 

Complaints Procedure

I personally guarantee the quality of response to queries / complaints, following this procedure:

(1) Resolve the issue immediately

(2) Determine the issue's root cause

(3) Prevent future reoccurrence

Any such communication is responded to within 24 hours, Monday -Friday, and is thereafter investigated and resolved. 

 

Please do not hesitate to contact us if you have any queries at all.

hayley@angelkinart.co.uk or 07738 922781

privacy

Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

By using and submitting your personal information you are agreeing to it being used for the purpose as set out in this privacy policy.

Visitors to our Website

When someone visits Angelkin Art website we use Google Analytics to monitor the use of the website. This is used to find out such things as the number of visitors and what pages were visited in that session.

This information is processed in a way that does not identify anyone.

Information Collected

When registering, purchasing or sending a contact message from products Angelkin Art, the following information may be collected securely:

  • Email address
  • Name
  • Phone
  • Address
  • Wedding details (location of wedding, names of the persons getting married, guests' names)
  • Photographs (supplied by the user when creating a wedding booking)

This information is only used to facilitate the request, e.g. creating the product, sending the product, or in the case of a contact message get back in touch. It remains confidential and will only be seen by us and our printing partners.

We will also use contact information for follow up requests, eg. feedback and marketing.

We keep your information securely for as long as necessary to provide you with the service described. We are however legally required to retain accounting information for at least 5 years (HMRC).

Your Rights & Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to business owner, Hayley Fallows, hayley@angelkinart.co.uk. By post to: Angelkin Cards, 46 Glenpatrick Road, Elderslie, Renfrewshire, PA5 9AE. You are also able to change any inaccuracies in the information we hold about you.

You can object to our use of marketing messages; let us know should you wish to opt out.

Changes to this Privacy Notice

We reserve the right to amend this policy at any time, so please review it frequently. This privacy notice was last updated on 13.3.2023.

© 2011 Hayley Fallows | All photographs and images are copyright protected